1. Returns
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be in the same condition that you received it, and in the original packaging. You must include a copy of the original receipt or proof of purchase with your return.
2. Refunds
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
3. Shipping
To return your product, please contact us at [your email address] or call us at (304) 785-6748 Monday through Saturday, 10 AM – 6 PM Eastern. You will be provided with an address for shipping and an RMA number. You will be responsible for paying for shipping costs. Shipping costs are non-refundable.
4. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email address] or call us at (304) 785-6748 Monday through Saturday, 10 AM – 6 PM Eastern. Please include details and photos of the product in your email. We will work with you to replace the item or issue a refund.
5. Late or missing refunds
If you haven’t received a refund after 14 days of your return verification, first check your account again. Then contact your bank/credit card company; it may take some time before your refund is officially posted. If at that point there is no record of your refund, please contact us and we will try to help resolve the issue.
6. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us at [your email address] or (304) 785-6748 Monday through Saturday, 10 AM – 6 PM Eastern.